Refund & Cancellation Policy

DIGITAL GOODS – Our workbooks & planners are downloadable files and no actual items will be shipped to you. Instant downloads are delivered upon confirmation of payment and due to the nature of the product and its delivery, no refunds are offered.


WEBSITE AND GRAPHIC DESIGN
We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Payments for standard and custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by KEIBS LLC and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Also check our Contract for Web Design and Development for more information.

WEBSITE MAINTENANCE
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. You may cancel and renew at any time via your account page on our site. KEIBS LLC may terminate this agreement at anytime with written notice to the client.

Last Update : 08/19/2016